Terms and Conditions for All Students
When enrolling for tuition with Alien Guitar Secrets, parents, guardians and students agree to abide by the following terms and conditions:
- One-off casual private lessons may be booked up to 7 days in advance and must be paid for at the time of booking
- To secure a recurring booking for a regular weekly lesson we require a Credit or Debit Card Payment Authority to pay for your sessions in advance on a weekly or fortnightly basis
- Credit and Debit card payments are processed securely via our service provider, . A 4.4% surcharge applies to American Express cards. No surcharge on Visa or Mastercard.
- Once set up on a Credit or Debit Card Payment Authority, you are automatically re-enrolled into the same time slot every week until you notify us to change or cease this schedule.
- We do not suspend your sessions (or payments) during School Holidays unless you ask us to. We are, however, closed on Public Holidays and certain other dates that we will notify you about. All sessions scheduled for a closed date will be credited to your account and rescheduled at a mutually agreed time
- All bookings once paid for may only be rescheduled, not cancelled or refunded. You may reschedule a session by giving us more than 24 hours notice. Rescheduled lessons are arranged at a time convenient to both the instructor and the student and must be taken within 6 months of the original booking.
- In the event that your regular instructor is away, a substitute instructor will be provided for that lesson. If a suitable substitute cannot be found, we will notify you as soon as possible and the cost of the lesson will be credited to your account.
- We require 2 weeks (10 working days) notice to suspend, cancel or change your regular session and automated payments. If you suspend your sessions for more than 2 consecutive weeks we may allocate your recurring time slot to another student.
- Reschedules & cancellations must be notified by talking directly to a member of our Bookings Team, or by email or by phone - telling your Coach is not sufficient.
- We may charge a $15 admin fee for credit card payments that are declined by the card issuer. This is in addition to any dishonour fees charged by . If more than 2 consecutive payments are declined, we may suspend or cancel your ongoing
Alien Guitar Secrets ©2017