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ALIEN GUITAR SECRETS
Alien Guitar Secrets respects your privacy and is committed to handling personal information responsibly and transparently. This policy explains how we collect, hold, use and disclose personal information when you interact with our website, lessons, courses, services, merchandise or other business activities.
Last updated: 12 September 2026
01 • INFORMATION WE COLLECT
Depending on how you interact with Alien Guitar Secrets, we may collect information including:
We only seek information reasonably necessary for the relevant business purpose.
02 • HOW INFORMATION IS COLLECTED
Personal information may be collected when you:
Some technical information may also be collected automatically through cookies, analytics and similar technologies.
03 • YOUNGER STUDENTS
Alien Guitar Secrets provides tuition to children and younger students through programs including the AGS Junior Academy.
Where appropriate, information relating to a child or young person will be collected from, or with the involvement of, a parent or guardian.
This may include the student's name, age, musical interests, learning experience and lesson goals together with the parent or guardian's contact details.
We do not knowingly use information about children for unrelated marketing purposes.
04 • HOW INFORMATION IS USED
We may use personal information to:
05 • EMAIL COMMUNICATION
Alien Guitar Secrets uses MailerLite for email communications, enquiry forms and marketing automation.
Where a form provides an option to receive AGS news or marketing updates, that choice is separate from the information required to respond to the enquiry.
Marketing emails include an unsubscribe facility. Unsubscribing from marketing does not prevent us from sending communications necessary to provide lessons, services, purchases or respond to an enquiry.
06 • PAYMENTS
Payments may be processed through third-party payment providers including Ezidebit and payment services associated with our online platforms or merchandise store.
Alien Guitar Secrets may receive transaction records and limited payment-related information necessary to administer your account.
Complete card or banking credentials are generally processed by the relevant payment provider rather than stored directly by Alien Guitar Secrets.
07 • SERVICE PROVIDERS
We use third-party platforms and service providers to operate the business. Depending on how you interact with AGS, these may include:
We may also disclose information where reasonably necessary to professional advisers, accountants, technology providers or government authorities, or where required by law.
Alien Guitar Secrets does not sell personal information to third parties.
08 • INTERNATIONAL PROCESSING
Some technology providers used by Alien Guitar Secrets operate internationally. As a result, personal information may be processed or stored outside Australia.
Depending on the service involved, information may be processed in countries in which our service providers or their approved subprocessors operate.
Where we use these providers, information is handled subject to their contractual, privacy and security arrangements.
09 • COOKIES & ANALYTICS
The Alien Guitar Secrets website may use cookies and similar technologies to:
You can usually control or disable cookies through your browser settings. Some parts of the website may not function correctly if necessary cookies are disabled.
Please also refer to our Cookie Policy.
10 • SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored within the systems of Alien Guitar Secrets and the trusted service providers used to operate the business.
No online system can guarantee absolute security, but we use reasonable administrative and technical safeguards appropriate to the information involved.
11 • RETENTION
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including:
Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.
12 • ACCESS & CORRECTION
You may request access to personal information Alien Guitar Secrets holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making significant changes.
We will respond within a reasonable period.
13 • PRIVACY COMPLAINTS
If you have a concern about how Alien Guitar Secrets has handled your personal information, please contact us and explain the issue.
We will review the complaint and aim to respond within a reasonable period, generally within 30 days.
If a privacy matter cannot be resolved directly and applicable Australian privacy law provides a right to escalate the complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
14 • EXTERNAL WEBSITES
The Alien Guitar Secrets website may contain links to third-party websites or services, including merchandise platforms, social networks and external retailers.
Those websites operate under their own privacy policies and practices. Alien Guitar Secrets is not responsible for the privacy practices of third-party websites once you leave our website.
15 • POLICY UPDATES
We may update this Privacy Policy when our services, technology providers, business practices or legal obligations change.
The latest version will be published on this page together with the date of the most recent update.
16 • CONTACT
For privacy questions, access or correction requests, or concerns about how personal information has been handled, please contact:
Alien Guitar Secrets
enquiries@alienguitarsecrets.com.au
General Enquiry Form
Alien Guitar Secrets handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.